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Innovative solutions



Tata Consultancy Services discusses how innovative IT and business process solutions can help government organisations reach their goals



One of the major challenges facing government organisations is how to deliver improved and more responsive services to citizens while keeping costs down. This can be difficult to achieve when held back by an inflexible or outdated IT infrastructure, or an unskilled workforce. Adopting innovative IT or business process solutions can be a step in the right direction. By outsourcing part or all of their IT infrastructure or business processes, government organisations can free up resources and better focus their attention on core business aims.

Handing over part of your business or IT infrastructure to a third party company involves a great deal of trust. The outsourcing provider must therefore have a strong reputation as leaders in their field and a proven track record of delivering results.

Delivering results
Tata Consultancy Services (TCS) is one of the world’s leading information technology companies offering consultant-led IT services, business solutions and outsourcing. The company has a strong, proven record for delivering results, and its commitment to client satisfaction and obtaining results has meant that around 95 per cent of TCS’s business comes from existing customers.

This successful track record has led to the creation of the company’s brand positioning ‘experience certainty’; promising real tangible results when delivering a solution. The fact that TCS was the first company with global CMMI (Capability Maturity Model Integration) recognition at level 5 is further testament to its capabilities.

A unique approach
TCS delivers its solutions through its unique Global Network Delivery Model. This collaborative approach uses a framework of people, processes and infrastructure to ensure results are consistently achieved. As part of the model, there are delivery centres across the world working together round-the-clock to give clients a flexible, responsive and agile IT infrastructure. Customers have the flexibility to choose from onsite, on shore (UK), near-shore (within EU), and offshore (worldwide) outsourcing options that best suit their business needs.

TCS continually invests in research and development to create innovative solutions. Through use of its Innovation Labs, TCS teams up with leading academic partners (such as MIT and Stanford University) and cutting edge start-up companies to create, pilot and develop leading domain solutions, using the latest technologies. “Digi Gov” is just one example of an innovative solution used to help governmental organisations join up paper-based admin processes into a digitised automated workflow system, resulting in faster service delivery to citizens.

Business process outsourcing
Business process outsourcing is a huge area of growth for TCS. Allocating time and resources to areas of business that are not core to an organisation’s main purpose may seem like a necessary evil. However, by outsourcing certain elements of processes such as finance, accounting or human resources, time and resource can be freed up to concentrate on the higher-value activities, which would be retained in the business. TCS has the depth of knowledge to understand complex business processes, and world-class models to effectively deliver solutions, and a wealth of talent to manage processes efficiently.

Outsourcing concerns
When considering outsourcing, organisations may be concerned about having to cut jobs as a result. TCS has a very strong people ethic and see outsourcing as a possible way to reignite careers, giving people the chance to develop themselves and their work prospects. “TCS takes people seriously. What happens to workers when introducing outsourcing is always done in a positive and considerate way,” says Brian Woodford, TCS’s Director of Public Sector for the UK and Ireland.

Government organisations have a huge responsibility of keeping public data on record. Data security is therefore of paramount importance, something that TCS understands. By taking a detailed look at the organisation and its business, it ensures the best approach is adopted to ensure data security. “It’s about ‘right-sourcing’ and operating the correct processes in the business. This involves taking a detailed look at the organisation and its data, and deciding whether things are best handled in-house, onshore, offshore, in secure sites, inside or outside of Europe,” comments Brian Woodford.

Experience certainty
Delivering results is crucial for government organisations, especially with the constant pressure to improve customer service and control costs. Backed up by its exceptional track record, TCS ensures a level of certainty of results that no other global firm can match.

Frequent changes in policy and increasing security threats mean that government organisations must be able to adapt in order to meet changing demands. A flexible and secure infrastructure is therefore a must. With its mission to constantly innovate and be at the cutting edge of technology, together with its knowledge of the public sector, TCS can provide flexible solutions to ensure the success of its client’s objectives.

For more information
Web: www.tcs.com/government www.tcs.com/government.