7 January 2009
reception : technology : topdesk
RECEPTION
CONFERENCESWelcome toTOPDESKService is more than a smileThe Hague University has chosen to use service management application TOPdesk in its Computer science program. The implementation of TOPdesk at the university allows students to work within a realistic working environment. In addition the students gain insight into ITIL and are given the opportunity to use a professional service management application in practice. Around 2000 students are working towards becoming software engineers through the Computer Science program at the Hague University. In the second year of the program students attend a subject with the theme of Application Service Provider (ASP). During a ten week case study students can learn more about the maintenance and management of information systems in practice. The emphasis here is on situations whereby a physical distance exists between the end user and the manager. A help desk is almost always involved in these cases. TOPdesk is used at the Hague University to manage the help desk. “TOPdesk offers many good possibilities for educational purposes”, tells Martijn Martin Reijnhoudt, professor of Computer Science at the Hague University. Due to the ease of use of TOPdesk, our students can immediately begin working with it and do not require extensive training. This is important, as this module only lasts for ten weeks. The flexibility of the application means that students can set up various functions themselves with corresponding tasks within their help desk.”  www.topdesk.com | |
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